Club FAQs

Which package did I sign up for?

No problem, simply sign in with your email address and password and click on ‘Account’ (Under your Subscriptions) it will show your membership type.

Can I switch membership types?

You are able to switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments. We process payments for recurring orders 15 days before shipping, so please make sure you switch before the corresponding date.

What wines will be in my shipment?

Each Hewitson Wine Club pack is specially selected by our family. Hewitson Wine Club members will receive their wines through a recurring wine club subscription and you will receive shipments of your chosen case of wine 4 times per year. Our subscription packs offer you a wide variety of wine styles, regions and varieties to choose from.

Can I choose the wines for my shipment?

Absolutely! Choose from any of the pre-selected packs or build your own! And don’t forget that you can always add on any of your favorites through our online store!

When will the next package be shipped?

The pre-shipment newsletter will be sent out on the 1st of the month prior to shipping. The cut-off date for changes and updates will be 2 weeks later, on the 15th of that month. All shipping will commence on the 1st of the month that the shipments are in (ie. March, July or November).

I will be away during my next shipment, what can I do?

If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.

Can I change the address my wine is shipped to?

If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing your shipping address.

Can I add more wine to my package?

Absolutely: anytime. Just send us an email customerservice@hewitson.com.au

What additional wines are available to me?

As a valued Hewitson Wine Club member you have access to more wines than anyone else. Please email customerservice@hewitson.com.au for a current list of everything available.

When will my credit card be charged?

Credit cards will be processed on the cut-off date of the 15th of each month prior to shipping.

Can the courier leave my wine on my porch?

No. At no time can your wine be left unattended and unsigned for by someone 18 years or older.

I forgot my member number… How do I find it?

Log in to your account and view it under Your Account/view and it will show in the right hand sidebar.

 

Store FAQs

I am done shopping. What now?

Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase.

When will my items arrive?

Orders are dispatched with 2 business days. Shipping times are estimated at between 2 and 10 business days depending on your location. While we will try hard to deliver by any requested or agreed date, we do not guarantee delivery on that date.

Can I track my shipment?

When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can logon to the courier’s website to get an estimate date of delivery.

Problem with your delivered products?

Hewitson trusts that you will enjoy our wines. We stand by the quality of our wine and our shipments are carefully inspected before despatch. However, if a product is deemed to be faulty then returns will be accepted. Returns cannot be accepted on the basis of not liking the wine. All claims must be notified within seven days of receipt of the wine by email, so that we can arrange return and where appropriate exchange or refund. All wines should be returned as near as practicable to their original condition, with postage and insurance costs paid by the buyer. If you have any concerns or queries - please contact us by email at customerservice@hewitson.com.au

International Orders

This site is restricted to Australian sales only and products will not be exported outside of Australia. If you wish to purchase any products for delivery outside of Australia, please contact customerservice@hewitson.com.au

Resale

You must not purchase goods from us for the purposes of resale (all goods must be for personal use).